Will this be my funniest post, no. Will it be interesting, not nearly as others about my crazy kids, birthdays or pets. Do I have to write it, YES. This one is about justice.
We bought a Samsung dryer in January of 2010. If you know Donald you know he does his homework when we make the bigger purchases. I tend to go less expensive, he pushes me to spend more, but always finds the best deal. This is exactly what happened with the dryer. I took a trip to Lowe's and Home Depot, he did some research and found our dryer at Sears for the best price. Now here is where I fault the salesperson. A salesperson should have the facts before they sell something. I know retail stores have ridiculous budgets, pay next to nothing and training is relegated to a rep that may or may not exist. I will rephrase that, I guess I can't blame the salesperson if they didn't have the facts, but I am done with Sears. I was done with them before, but they did have a good deal. No, I am done.
Here is what we and the salesperson did not know. I'm going to presume the salesperson didn't know because I like to give people the benefit of the doubt. We never buy the extended warranty. It's a total rip off, most of the time. The two we have bought never panned out, but I do know a few people they have worked well for. I always have faith that the things I buy will work more than 3 years. What was I thinking? So the dryer died last week. Powers on, but won't work. My handy dandy Donald took the back off and promptly diagnosed a frayed belt and proclaimed a cheap repair was to be had.
This brings me to my last appliance repair guy, found on Kudzu with good reviews. He came to fix the last dryer we had, charged us $70 and it worked for about 3 days and then died for good. In his defense, he warned us it could happen. On a side note, I recommended him to a good friend and he didn't do a very good job, so he is off the list so to speak. However, that same good friend found a good repair guy. I was happy to have her recommendation. Donald called the referral and he informed us that Samsung only uses authorized repair people and wished us good luck because we were gonna get reamed.
That repair guy was psychic because when we called La Mesa Appliance Repair they were more than happy to send a guy out and we did get reamed. He walked in the door, informed me the trip charge was $69.95, and labor for the belt would be just over $130. My husband had already taken the back off of the dryer...so he should have actually charged us half, but that's just me being snotty. The belt was $22. He was here 5 minutes, no lie, and he did not put the dryer back together. It took me longer to write the check than it did for him to put the belt on.
That same week I heard Samsung shipped a bunch of laptops with keystroke tracking software. So hopefully that and my mighty blog will deal them a blow from which they have difficulty overcoming. HA
We bought a Samsung dryer in January of 2010. If you know Donald you know he does his homework when we make the bigger purchases. I tend to go less expensive, he pushes me to spend more, but always finds the best deal. This is exactly what happened with the dryer. I took a trip to Lowe's and Home Depot, he did some research and found our dryer at Sears for the best price. Now here is where I fault the salesperson. A salesperson should have the facts before they sell something. I know retail stores have ridiculous budgets, pay next to nothing and training is relegated to a rep that may or may not exist. I will rephrase that, I guess I can't blame the salesperson if they didn't have the facts, but I am done with Sears. I was done with them before, but they did have a good deal. No, I am done.
Here is what we and the salesperson did not know. I'm going to presume the salesperson didn't know because I like to give people the benefit of the doubt. We never buy the extended warranty. It's a total rip off, most of the time. The two we have bought never panned out, but I do know a few people they have worked well for. I always have faith that the things I buy will work more than 3 years. What was I thinking? So the dryer died last week. Powers on, but won't work. My handy dandy Donald took the back off and promptly diagnosed a frayed belt and proclaimed a cheap repair was to be had.
This brings me to my last appliance repair guy, found on Kudzu with good reviews. He came to fix the last dryer we had, charged us $70 and it worked for about 3 days and then died for good. In his defense, he warned us it could happen. On a side note, I recommended him to a good friend and he didn't do a very good job, so he is off the list so to speak. However, that same good friend found a good repair guy. I was happy to have her recommendation. Donald called the referral and he informed us that Samsung only uses authorized repair people and wished us good luck because we were gonna get reamed.
That repair guy was psychic because when we called La Mesa Appliance Repair they were more than happy to send a guy out and we did get reamed. He walked in the door, informed me the trip charge was $69.95, and labor for the belt would be just over $130. My husband had already taken the back off of the dryer...so he should have actually charged us half, but that's just me being snotty. The belt was $22. He was here 5 minutes, no lie, and he did not put the dryer back together. It took me longer to write the check than it did for him to put the belt on.
That same week I heard Samsung shipped a bunch of laptops with keystroke tracking software. So hopefully that and my mighty blog will deal them a blow from which they have difficulty overcoming. HA
No comments:
Post a Comment